Terms & Conditions
1) Deposit Policy:
A 50% deposit is required at the time of booking for all reservations. The balance is due at check-in. We accept Visa, Master Card and Discover.
For all bookings made within seven (7) days of the arrival date, a 100% non-refundable deposit is required at the time of booking.
Bookings for Cabin #28 and Group Bookings of 3 or more units require a 50% non-refundable deposit at the time of booking.
2) Cancellation Policy:
If you cancel more than seven (7) days prior to your scheduled arrival date, you will receive your choice of either a full refund less a 5% credit card bank processing fee or an option to apply your deposit to a booking on a different date up to one year out.
If you cancel seven (7) or fewer days prior to your scheduled arrival date, your deposit is NON-REFUNDABLE and no credits or refunds of any kind will be issued. Sorry, no exceptions. Due to the remote location of the Greer Lodge Resort, cancellations made within seven (7) days result in our loss of ability to rent the Unit. The deposit becomes non-refundable to compensate the Greer Lodge Resort for removing the Unit from the rental pool.
No changes of any kind may be made to your reservation within seven (7) days of your scheduled arrival date, except to add additional nights to your stay, subject to availability. Due to the remote location of the Greer Lodge Resort, changes made within seven (7) days of your arrival date result in our loss of ability to rent the Unit.
3) Minimum Stay Requirements:
Log Motel Rooms: A 2-night minimum stay is required on Weekends, Thanksgiving stays (see below), any stay between Dec 21 and Jan 11, any stay between March 9-24, any stay between June 10 - Aug 16, and any stay between Oct 5-14. A 3-night minimum stay is required on Holiday Weekends, July 4th stays, Christmas stays and New Years stays.
Cabins and River Townhomes: A 2-night minimum stay is always required; except a 3-night minimum stay is required on Holiday Weekends, July 4th stays, Christmas stays, and New Year's stays.
"Holiday Weekends" are: Martin Luther King weekend (1/13-1/15/12), President's Day weekend (2/17-2/19/12), Memorial Day weekend (5/25-5/27/12), Labor Day weekend (8/31-9/2/12), and Columbus Day weekend (10/5-10/7/12).
"July 4th stays" are any stay that includes either July 3rd or July 4th nights.
"Christmas stays" are any stay that includes either Dec 24 or Dec 25 nights.
"New Years stays" are any stay that includes either Dec 31 or Jan 1 nights.
"Thanksgiving stays". This applies to all units: Thanksgiving is a 4 day period that runs from Wednesday thru Sunday night each year. We require our guests to book Wednesday and Thursday nights, or; Friday and Saturday nights, or; all 4 nights Wednesday-Saturday nights. Sorry, we do not allow Thursday and Friday night bookings.
4) Check-in/Check-out:
Check-in time for all Units is 4pm. If the Unit is clean and vacant prior to 4pm, we will happily allow you to check-in early. Due to the nature of the resort industry, we cannot guarantee early check-in to any booking. It is recommended that you contact our Reservations Department the day of your arrival to see if an early check-in is a possibility; but please remember circumstances may change.
Our Check-In Facility closes at 10pm daily. If you will be arriving after 10pm, please call our Reservations Department at 928-735-7216 prior to 9pm to make arrangements for after-hours check-in.
Check-out time for all Units is 10am. If the Unit is available after 10am, we will happily authorize you for a late check-out. Due to the nature of the resort industry and the requirement to clean the Unit for the next guest, we cannot guarantee late check-out to any booking. It is recommended that you contact our Reservations Department the day of your departure to see if a late check-out is possible.
All guests must check-out at the front desk by 10am. Once checked-out of your Unit, you may not return to the Unit for any reason. Failure to check-out of your Unit by 10am will result in your credit card automatically being charged for one (1) additional night’s rental fee.
5) Occupancy:
We have a “Maximum Occupancy” depending upon the size and type of Unit. See the individual descriptions for the Unit you are interested in renting. There is NO extra charge up to this Maximum Occupancy. Due to Fire Code restrictions, we cannot exceed the Maximum Occupancy per Unit. Violations are subject to additional charges and/or immediate eviction with No Refund.
Upon making your reservation, please notify us of the number of occupants in your party. Units with sofa sleepers will be stocked with sheets and bedding according to the number of occupants in your party. In order to cut down on expenses and cleaning time, sofa sleepers are not automatically stocked with bedding. If you need any additional sheets or bedding during your stay, feel free to contact our Reservations or Housekeeping Departments and they will be happy to accommodate you.
No camping in RV’s, tents, campers, etc. is allowed on GLR property.
6) Quiet Hours:
Quiet hours are from 10pm to 6am. Please do not disturb your neighbors. Excessive noise violations are subject to immediate eviction with No Refund. GLR reserves the right to evict any guest without warning or notice if the noise policy is not followed.
Respect your neighbors by turning off all outside cabin lights by 10pm.
The GLR fire-pit, located outside the Check-in Facility, must be extinguished by 10pm.
7) Parking:
Parking at the GLR is limited. The following lists the number of parking spots each rental is authorized:
Lodge Rooms, Motel Rooms, 1-Bedroom Cabins, and 1-Bedroom River Townhomes are entitled to 1 Free Parking Space for a standard-sized car, truck, or SUV.
Each 2-Bedroom Cabin/River Townhome is entitled to 2 Free Parking Spaces for standard-sized cars, trucks, or SUVs.
Each 3- or 4-Bedroom Cabin/River Townhome is entitled to 3 Free Parking Spaces for standard-sized cars, trucks, or SUVs. We will try to accommodate your request for larger vehicles, an additional vehicle, or small trailers, but we cannot guarantee it. Please ask for details when you make your reservations.
Sorry, we are not able to accommodate RVs, Motor Homes, or Travel Trailers.
Violations are subject to additional charges and/or removal of the vehicles at the owner’s expense.
8) No Smoking:
The interior of all Buildings, Rooms, and Cabins are Non-Smoking. Violations are subject to additional cleaning charges of $100 per Room or 1-Bedroom Cabin/River Townhome; $200 per 2-Bedroom Cabin/River Townhome; $300 per 3- or 4-Bedroom Cabin/River Townhome; $500 for Cabin #27 and Cabin #28 and/or immediate eviction with No Refund. GLR reserves the right to evict any guest without prior warning or notice if the No Smoking policy is not followed.
9) Outside Fires:
No outside fires are allowed on GLR property; this is a protected National Forest. However, we invite you to enjoy our fire-pit located outside the Check-in / Guests Services Facility.
“Red Flag Condition” represents extreme fire danger and these periods are subject to more restrictions. During these times NO outside fires or outside smoking is allowed. Please ask for details when you make your reservation.
Our Reservationists are always aware if a “Red Flag Condition” is in effect in Greer.
10) Natural Occurrences:
The GLR wants to provide you with the best experience possible, but we CANNOT guarantee or control acts of Mother Nature. Bad weather is out of our control. Loss of electricity, power outages, flooding, hail, etc. due to Mother Nature are out of our control. We will do our absolute best to make your stay the best that it can be, but please understand when something out of our control occurs. Due to our remote location, there are many issues that cannot be resolved in a timely manner. No refunds will be given for Natural Occurrences out of the GLR’s control.
11) Wildlife:
Greer has an abundant array of wildlife. With the GLR being surrounded by National Forest, it is IMPOSSIBLE for us to control all wildlife. GLR is not responsible for any inconveniences caused by the natural wildlife. If you have a problem, contact our Reservations Department and we will do our best to fix it.
Please do NOT feed the wildlife. If you feed the animals, they WILL return in the future looking for more food. Please be courteous and respectful of all our guests, as not everyone wants to have a close-encounter with the wildlife.
The wildlife WILL rummage through your trash if left out at night. Our housekeeping staff will pick-up your trash daily; please do not leave it outdoors. If you have an excess of trash, contact our Reservations Department and they will ensure it gets picked up.
The GLR is not responsible for property or animals left unattended outdoors.
The GLR is not responsible for any animal attacks or occurrences that may occur during your stay.
12) Dog Friendly Cabins:
Dogs are welcome only in our “Dog Friendly Cabins”. A maximum of 2 dogs per Dog Friendly Cabin is allowed at no extra charge. There is a $25 fee per dog per night for each dog over 2 in a Dog Friendly Cabin.
Dogs are NOT authorized in any Building or Unit, except our Dog Friendly Cabins. Please be respectful of our other guests that are allergic to dogs. Additional cleaning fees of $150 per Building or Unit will be charged for pets that enter any non-Dog Friendly Building or Unit.
NO other types of pets or animals of any kind are authorized (including cats).
You are responsible for any damage done by or in association with your dog(s) and your credit card will be charged accordingly. Please do not allow dogs on the furniture. Dogs may not be left unattended in the Dog Friendly Cabins. If you leave your Dog Friendly Cabin, your dog(s) must be kenneled (free loaner kennels are available upon request). While outside, dogs are required to be on a leash with supervision at ALL times. You are responsible to clean up after your dog(s). You are required to register your dog(s) at time of booking and confirm at time of arrival. These rules and policies apply to ALL dogs, regardless of size or breed.
Dogs are not permitted in the vicinity of the GLR’s Main Lodge, Restaurant, Meadow, Ponds, or Streams, regardless of size or breed.
Dog owners are responsible for any and all attacks or injuries sustained to guests, employees, or other animals due to their animal’s actions during their stay at the GLR.
Dog owners are responsible for ensuring their dog(s) abide by the GLR Noise Policy. Please be courteous and respectful of other guests.
Violations are subject to additional charges and/or immediate eviction with No Refund. GLR reserves the right to evict any guest without prior warning or notice if our Pet policy is not followed.
13) Animal Allergies:
Our accommodations are “Pet Free” except for our “Dog Friendly Cabins”.
14) Housekeeping Service:
All Motel Rooms and Historic Lodge Rooms receive daily housekeeping service. Our housekeeping staff will make-up your bed(s), change out dirty towels, restock all used amenities, and remove all trash.
All Cabins and River Townhomes are “Housekeeping Units” which means daily housekeeping service is NOT provided. Our housekeeping staff will come by your cabin daily to remove any trash and replace dirty towels. We are glad to provide you with clean towels and linens upon request. Housekeeping service will be provided once during your stay for visits greater than five (5) days in length.
Our housekeeping staff will visit every Unit once daily between the hours of 11am and 4pm. If a “Do Not Disturb” sign is on your door, the housekeeping staff will not return to your Unit. If service is required, contact our Reservations Department and our housekeeping staff will service your Unit.
15) Lost and Found Policy:
The GLR is NOT responsible for any items left behind in your Unit after check-out. If items are found, our Reservations Department will contact you by phone and/or email. If you wish to have the item(s) shipped to you, a $10 handling fee will be charged to your credit card as well as the exact price of the shipping costs. We will provide you with the receipt from the Post Office.
16) Damaged or Missing Items:
All Units are inspected and inventoried before AND after your stay. If any items are missing or damaged upon your departure, we will automatically charge your credit card for the cost to repair or replace the items(s). A 20% depreciation fee will be deducted from the cost of any item needing to be replaced.
We understand that accidents happen. If an item is broken during your stay, please notify our Reservations Department so we can fix/replace it. If you fail to notify us, we have no choice but to assume it was caused by your negligence. Your credit card will be automatically charged for the price of the repair/replacement. A 20% depreciation fee will be deducted from the cost of any item needing to be replaced.
17) Guest Responsibilities:
Our home is your home away from home. Please treat it as such.
a) If you move furniture, please put it back as you found it.
b) Accidents happen. If you spill something, clean it up. If you break or tear something, please notify the front desk.
c) All kitchen utensils should be washed, dried, and put away prior to check-out. If your cabin has a dishwasher, please load all dirty dishes, glasses, utensils, etc. and start it before you leave. We will take care of the rest.
d) If at check-out there are dirty dishes or furniture out of place, we will automatically charge your credit card an additional fee accordingly.
e) Respect your neighbors by turning off all outside cabin lights by 10pm.
f) Quiet hours are from 10pm to 6am. Please do not disturb your neighbors. Excessive noise violations are subject to immediate eviction with No Refund.
g) Riding ATVs and dirt bikes on the GLR property or on private roads is prohibited. There are marked ATV and dirt bike trails in the area for your enjoyment; ask our Guest Services for maps and/or information.
18) Wheelchair Accessible Accommodations:
We currently have limited wheelchair accessible units: one Historic Lodge Room (#121) and two Large Cabins (#168 and #169). Our 373 Grill Restaurant offers limited wheelchair access. Please ask our Reservations Department for more details.
19) Onsite Restaurant:
Our 373 Grill Restaurant/Bar is open seven (7) days a week for breakfast, lunch, and dinner. Dinner Reservations are highly recommended. Our Lodging Guests have preferred dinner reservations and seating. Please ask our friendly Receptionists for more information or to make a dinner reservation for you.
20) Violations:
Violations of any of the Rules are subject to additional charges and/or immediate eviction with No Refund. GLR reserves the right to evict any guest without prior warning or notice if our policies and procedures are not followed. We want you to have the best experience possible during your visit to the GLR, and it requires each guest to be courteous and respectful of all other guests.
21) Problems during your stay:
Our goal is to provide our guests with a memorable stay in a clean, safe environment. If you have a problem or question, please contact us right away and we will do our best to fix the problem so you will not be inconvenienced. Do not expect a refund or discount at check-out for issues we were unaware of and could have resolved or that we had no control over.
**GLR Terms and Conditions are subject to change and guests are responsible to abide by the most current Terms and Conditions posted on our website. A copy is provided in your Welcome Packet and is always available at our Check-in Facility.